Tamkeen Software Information Technology Company is committed to refunding any amount paid for software or any other services during the trial period which extends for fourteen (14) calendar days from the date of issuance of the purchase invoice. The customer has the right to request a refund of the amount paid during this period, provided that the return request is submitted before the end of the trial period. The refund request and return of the amount will be processed within thirty (30) calendar days from the date of approval of the return request, or from the date of receipt of the devices if any.

Return Terms:

Information you provide to us directly:

• When receiving free devices or discounted upon subscription, the devices must be returned to the shipping company approved by Tamkeen Software Company or delivered directly to Tamkeen Software Company within five (5) business days from the date of approval of the return request.
• The devices must be in good condition with all their accessories. If the devices do not meet these conditions, the actual value of the devices “before the discount” will be deducted from the total refund amount as shown in the invoice or the actual price on Tamkeen Software Company’s official website.
• The customer’s right to a refund will lapse if the return request is not submitted during the trial period or if the devices are not delivered to the approved shipping company within the specified period.

To request a refund, please contact customer service via email: Support@Grocsale.com or by calling: 0509492276 during official business hours. Devices will be returned to the address specified by Ratmken Software, which will be provided to the customer when submitting the return request.

This Refund Policy is subject to the Subscription Terms and Conditions that the Customer agreed to when registering or subscribing to the Service. In the event of any conflict between the Refund Policy and the Subscription Terms and Conditions, the Terms and Conditions shall govern and be binding. Please review them for additional details.